Last modified: May 25, 2018
Thor Industries, Inc. and its wholly owned subsidiaries and divisions (collectively, the “Thor Companies”) respect your concerns about the security of your personal data and your privacy.
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The Thor Companies and their divisions include: Airstream, Bison Coach, CrossRoads RV, Cruiser RV, Dutchmen, DRV, Entegra Coach, Heartland Recreational Vehicles, Highland Ridge RV, Jayco, Keystone RV Company, K-Z RV, Livin’ Lite RV, Postle Operating, LLC (including Postle Aluminum and Elkhart Tool & Die), Redwood RV, Thor Motor Coach, Starcraft RV, and Venture RV. When we reference “Thor”, “we”, “our”, or “us”, we are referring to the specific Thor company or division which is collecting and/or processing your information.
This Policy applies to personal information we collect through our products and services, which include recreational vehicles (and their features, components, and systems, some of which may collect and transmit data), our websites, our social media pages which reference this Policy, online portals, and mobile applications. This Policy also applies to personal information we collect through interactions with you, through offline sources (such as sales and marketing efforts), and from third parties.
Note: You have a choice as to whether you want to share personal information with us. If you choose not to provide us with certain personal information, we may not be able to offer you products and services which utilize that information and/or the functionality and features of those products and services may be limited or inoperable.
Note: We sell recreational vehicles through independent dealers which we do not own, operate, or control. Dealers are third parties and their privacy practices are subject to their own respective policies. We encourage dealers to comply with applicable privacy laws, but, to the extent allowed by law, we are not responsible for their privacy practices.
We may collect and process the following types of personal information:
We do not collect personal information automatically. We may, however, tie automatically gathered information to personal information about you which we collect from other sources or which you provide to us.
We do not control third party tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
We use the information we collect for the following purposes:
Note: Where required by applicable law, we will obtain your consent for the processing of your personal information for direct marketing purposes. See also Your Choices Concerning Your Information below.
We do not disclose or sell personal information except as described in this Policy or at the time of collection. We may disclose or share your personal information:
Note: We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
Note: For more information, see Your Choices Concerning Your Information.
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. We may transfer personal information to the United States or elsewhere and process it there, in accordance with applicable law and regulation and using appropriate safeguards when necessary.
We strive to provide you with choices regarding the personal information you provide to us.
Note: You have a choice as to whether you want to share personal information with us. If you choose not to provide us with certain information, we may not be able to offer you certain products and services and/or the functionality and features of certain products and services may be limited or inoperable.
We maintain physical, technical, and administrative safeguards consistent with legal requirements and designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us online is stored on our secure servers behind firewalls.
Unfortunately, the transmission of information via the Internet and other technologies is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted via our products and services. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained
To the extent permitted or required by applicable law, we retain personal information we obtain about you as long as: (a) we need the information for the purpose(s) for which we obtained it, in accordance with this Policy; or (b) we have another lawful basis, as stated in this Policy or at the point of collection, for retaining the information beyond the period for which it is necessary to serve the initial purpose for collecting the personal information.
Subject to certain limits, California Civil Code Section § 1798.83 permits California residents to ask us to provide them with certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us as provided in the How to Contact Us section of this Policy. Additionally, unless stated otherwise, the Thor Companies’ websites do not respond to “do not track” signals.
Our services are not intended for children under 13 years of age. We do not knowingly collect or solicit personal information from children under 13.
We may update this Policy periodically and without prior notice to you in order to reflect changes in our information practices. Continue use of any of our products, services, or other channels constitutes acceptance of any changes to the extent permitted by applicable law. The date of the last revision of the Policy will be shown at the top of the page. Please periodically review Policy to check for any changes.
If you have a request, question, concern, or complaint about our privacy practices or communications you are receiving from us, please contact us at:
Thor Industries, Inc.,
ATTN: IT Department,
601 East Beardsley Avenue,
Elkhart, IN 46514
Last modified: May 25, 2018